Automation of social labor services has led to savings of over 114 million KZT.
Kazakhstan has implemented a streamlined process for reviewing applications related to benefits and social payments, including those for childbirth and child care, as well as social payments for income loss due to pregnancy, childbirth, or caring for a child under one and a half years old, according to Sarbaz.kz citing the Ministry of Labour and Social Protection.
As stated by the ministry, this optimization effort eliminated the involvement of "Government for Citizens" National Corporation staff in the process, reducing service delivery time from 8 to 4 working days.
By the end of 2023, a similar streamlined approach is planned to be implemented for 4 more types of services: benefits for large families, social payments in case of disability loss, social payments for breadwinners' loss, and special state benefits for individuals with disabilities of the first, second, and third groups.
For the first half of 2023, thanks to the optimization and transition to a proactive format of state services in the social labor sphere, over 114 million tenge has been saved from the state budget.
This achievement was realized through the reduction of signatories and the elimination of certain personnel from the service delivery process. This initiative was carried out by the Ministry of Labour and Social Protection as part of service process transformation and reengineering.
In late 2022 and early 2023, three state services were automated: the appointment of state benefits to mothers of large families, those decorated with "Altyn Alka" and "Kumis Alka" medals or having been previously awarded the title of "Mother Heroine," and those awarded the "Maternal Glory" orders of the first and second degrees; the appointment of state social benefits for disabilities; and the appointment of one-time burial payments.
"For these services, human intervention has been completely excluded, and their assignment is now done automatically. Potential service recipients receive an SMS message about the possibility of receiving the service in a proactive format. Upon receiving a response, the information system makes the decision to grant benefits without human involvement, typically within 1 day. Previously, 7 individuals participated in the decision-making process, which took up to 8 working days," notes the ministry.