Sarbaz.kz

The Kazakhstani Ministry of Labour and Social Protection of the Population has streamlined the process for reviewing applications related to benefits and social payments. These include allowances for childbirth, child care, income loss due to pregnancy and childbirth, and income loss due to child care after the child reaches one and a half years of age. As reported by Sarbaz.kz, the participation of "Government for Citizens" National Company employees in this process has been excluded, resulting in a reduction of service delivery time from 8 to 4 working days.

By the end of 2023, a similar procedure is planned to be implemented for four more types of services, which are the appointment of allowances for large families, social payments for disability, social payments for the loss of a breadwinner, and special state allowances for individuals with disabilities of the first, second, and third groups.

As a result of optimisation and the transition to a proactive format for government social and labor services in the first half of 2023, over 114 million tenge has been saved from the state budget.

This achievement was made possible by reducing signatories and excluding some staff members from the process of providing government services. The Ministry of Labour and Social Protection of the Population carried out this work as part of the transformation and reengineering of service delivery processes.

In late 2022 to early 2023, three government services were automated: the appointment of state allowances for mothers of large families awarded with "Altyn alqa", "Kumіs alqa" or previously awarded the title of "Mother-Heroine", the appointment of state social allowance for disability, and the appointment of a one-time funeral payment.

"With the complete elimination of human intervention in these services, their appointment is now made automatically. Potential service recipients receive an SMS message about the possibility of receiving services in a proactive format. Upon receiving a response, the information system makes a decision on the appointment of allowances without human involvement, typically within one day. Previously, seven people were involved in the decision-making process for allowances, and it took up to 8 working days," the ministry stated.